The Edward Ginsberg Center for Community Service and Learning

CTAC’s Expertise Helps Catholic Social Services to Analyze Spending

Catholic Social Services of Washtenaw County approached CTAC to help them with an ongoing problem: the cost of appointment no-shows in their Behavioral Health Department (BHD). “We serve lots of people who don’t have many resources but have chronic mental health issues,” explains Senior Director Jill Kind. “We struggle with the cost of people not showing up for appointments. Staff and psychiatrists have to be paid even when people don’t show up.”


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